Support solutions, FAQ's and other support documents will appear here when available. All support will be handled in English only at this time.

Last updated: March 22, 2006.

I'm having trouble importing from the provided Microsoft Excel file.
Make sure you have filled out as many columns as possible. The likely problem is you have not included both a wine and vineyard name. When Wine Chronicle imports the data it has to build links between the different pieces of information. This is why you have to specify the import file several times.

If you do not have both the wine name and vineyard filled out in the spreadsheet, Wine Chronicle has problems linking the data.

Is Wine Chronicle available in other languages?
Not yet. If there is demand for it we will consider developing other versions. Please let us know which languages you would like to see.

Does Wine Chronicle support Palm OS handhelds or Pocket PC handhelds?
Not at this time. The Palm OS conduit used by our development platform only supports limited data transfer. We have looked at creating an Export feature in Wine Chronicle and then an import feature on a Palm OS database application. Currently, we feel that the user experience for this solution would be too cumbersome. As soon as we can come up with a seamless method of transferring data with the Palm we will work on it.

Can I import from other programs?
Yes. Wine Chronicle can import from an included MS Excel spreadsheet template or from a tab-separated text file. It is much easier to use the Excel template.

I use DragThing on the Macintosh and Wine Chronicle won't start.
There is a known conflict between DragThing and applications created in FileMaker Pro. FileMaker Pro applications (such as Wine Chronicle) are incompatible with DragThing. The application will start, but no windows will appear. The solution is not to start Wine Chronicle from a DragThing dock. This happens in both the Mac OS X and Mac OS 8/9 version of Wine Chronicle. The developer of DragThing knows about this issue.

My Registration Number won't work.
Make sure than you enter your name exactly as filled out on the Kagi purchase system. The fields that are most important are the First and Last Name fields (see the image below). This is what is used to generate your registration number. Any extra spaces, quotes or other characters can cause this to fail.

If you have questions about Wine Chronicle please send an email to Support.